WhatsApp automation for the channel South Africans actually use.

WhatsApp automation is R4,500 to set up and R899 a month with us, including Meta verification, hosting, conversation costs and monthly retraining. Adding your website brings it to R7,500 setup and R1,450 a month across both channels. There is no per-conversation billing, which matters because that model raises your bill exactly as the thing starts working.

Usually yes, but read this carefully. A number migrated to the Business API can no longer be used in the normal WhatsApp app on a phone. If your team currently answers that number by hand, migrating changes how they work permanently. Most clients issue a fresh number for WhatsApp automation and keep the handset line running alongside it.

Not on the official API, which is exactly why we only build there. Bans happen to businesses using unofficial tools that automate WhatsApp Web against Meta's terms. Those tools are cheaper, they work for a while, and then the number disappears with your customer history on it. We decline that work regardless of budget.

You do. The number sits in your own Meta Business account with you as owner, and we are a partner you can remove at any time. Conversation history is exportable in full and the trained configuration is yours on request. Ask any other provider the same question before you sign, because plenty register the number under their own account.

Yes, and that is the point. Your team works from a shared inbox and can take over any conversation at any moment. WhatsApp automation handles the routine and steps back the instant a person joins. It also means the history stays with the business rather than on one employee's phone.

Yes, through approved message templates and only to customers who have opted in. Delivery notifications, stock arrivals and specials all work well. Unsolicited bulk messaging is not permitted, would get your account restricted, and is also a POPIA problem, so we build consent capture in from the start.

Typically a few days once the paperwork is right, occasionally longer. Rejections usually come from a trading name on your documents not matching the name you submitted. We handle the submission, track it, and correct and resubmit if it bounces, all inside the setup fee.

It sends payment links from your existing gateway, so the customer pays inside the chat and you get notified when it clears. Full checkout with stock and delivery rules sits on the online store side rather than in the conversation.

That is Meta's official business verification and it becomes available once your business is verified and meets their criteria, which lean heavily on public notability. We submit the application as part of setup, though the decision is Meta's rather than ours and we will not promise you an outcome we do not control.

Most likely. WhatsApp automation connects to common CRMs, Google Sheets, email and anything with an API, so qualified leads land wherever your team already works rather than in another separate system nobody opens.

Nothing changes. The assistant runs in the cloud rather than on a machine in your office, so it keeps answering even when your premises have no power and your team cannot. For a lot of South African businesses that alone justifies the monthly fee.

It is set up to be, with consent captured before personal information is stored, retention limits applied, and opt-out honoured on broadcasts. The conversation data belongs to your business and is exportable and deletable on request. You remain the responsible party under the Act, which is precisely why the data sits somewhere you control rather than on our platform.